REFUND POLICY

1. Nature of the service

Digital content with immediate access upon purchase.

2. Waiver of withdrawal right

By purchasing, the user expressly agrees to waive the right of withdrawal pursuant to Article 59 of the Italian Consumer Code, as the service is delivered immediately.

3. Validity

• Game code validity: 6 months

• After activation: 10 days to complete the experience

4. Refunds

Refunds are only possible in case of:

• proven and severe service malfunction

• inability to access or use the service

5. Request

Email: info@cluegovisit.com

6. Processing time

Requests are reviewed within 7 business days.

7. Refund method

Refunds are issued using the original payment method.