TERMS AND CONDITIONS Last updated: August 2026
1. Scope and definitions
These Terms and Conditions ("Terms") govern access to and use of the services offered by ClueGo (Zancanaro Beatrice, VAT IT04046990364, REA MO-449092, Via Sestri Levante 40/5, 41125 Modena, Italy) through the website www.cluegovisit.com and its associated Web App.
ClueGo provides interactive, self-guided digital city trails accessible via a browser-based Web App (the "Service").
The following definitions apply throughout these Terms:
• "User": any individual who purchases or uses a ClueGo trail.
• "Web App": the digital platform accessible via browser at app.cluegovisit.com, through which the user accesses the purchased trail.
• "Game Code": the unique code received by email after purchase, granting access to the Web App and the purchased trail.
• "Account": the user's personal profile created during registration, through which purchased trails and personal history can be accessed.
• "Selfie": the optional photograph taken by the user via the Web App during a trail.
2. Registration and account
To access the Web App, users may either create an Account by providing a valid email address and password, or access as a guest using their Game Code without registration.Creating an Account allows users to retain their trail history, selfies and personal preferences. Guest access does not guarantee the preservation of such data beyond the active session.
You are responsible for keeping your login credentials confidential and for all activity carried out through your Account. In the event of unauthorised access, please contact ClueGo immediately at info@cluegovisit.com.
Sharing login credentials with third parties or creating multiple Accounts for the same individual is prohibited.
You may delete your Account at any time by writing to info@cluegovisit.com. Data associated with your Account, including any selfies, will be retained for 12 months from the date of deletion, after which it will be permanently erased. During this period, you may restore your Account by registering with the same email address.
3. Purchase and access
Once payment is complete, you will receive a Game Code and a link to the Web App by email. Access is immediate and does not require downloading an application.
Purchases are intended for adults (18+) or for minors under adult supervision. By completing a purchase, you confirm that you have legal capacity to enter into a contract, or that you are doing so on behalf of a minor for whom you accept full responsibility.
4. Licence
ClueGo grants you a personal, non-exclusive, non-transferable, non-sublicensable licence to use the purchased trail solely for personal, non-commercial purposes.
5. Prohibited conduct
The following are strictly prohibited:
• Copying, reproducing, distributing or publishing trail content (texts, puzzles, images, maps) by any means
• Sharing your Game Code with anyone outside your playing group
• Using the Service for commercial purposes or for profit without prior written authorisation from ClueGo
• Reverse engineering, decompiling or attempting to extract the source code of the Web App
• Creating multiple Accounts to circumvent technical restrictions or measures adopted by ClueGo
• Using the Service in any way that causes harm to third parties or violates applicable law
6. Intellectual property
All content on the website and within ClueGo trails — including but not limited to texts, puzzles, images, logos, graphics, maps and software code — is protected by applicable copyright law (including Italian Law 633/1941 and Legislative Decree 68/2003) and belongs to ClueGo or to the respective creators with whom ClueGo has entered into licence agreements.
Any unauthorised use constitutes an infringement and may be subject to legal action.
7. Licence duration and expiry
Each purchased trail is valid for a maximum of 6 (six) months from the date of purchase, or 10 (ten) days from the date of first activation (i.e. when you start playing), whichever occurs first.
Example: if you purchase a trail on 1 January, you have until 1 July to start playing. Once you start, you have 10 days to complete it.
After expiry, your Game Code will no longer be valid. ClueGo is not obliged to extend the validity period, except in exceptional circumstances assessed on a case-by-case basis.
8. Photographs taken during the trail (selfies)
During a trail, the Web App may invite you to take a selfie as a memento. This feature is entirely optional — you may skip it at any time without any effect on your access to or completion of the trail.
8.1 Consent and purpose
By opting into the selfie feature at the time of accessing the Web App, you consent to:
• Your photograph being saved on ClueGo's servers (Bubble.io infrastructure)
• Your photograph being displayed during and at the end of the trail
• Downloading your photograph to your own device at the end of the trail
8.2 Retention and deletion
Photographs associated with an Account are retained on ClueGo's servers in accordance with the same timeline as Account data (see Art. 2): until 12 months after Account deletion, unless the user requests earlier deletion.
You may request deletion of your photograph at any time by writing to info@cluegovisit.com. ClueGo will process the request within 7 business days of receipt.
Users with a registered Account may also request deletion through their profile settings.
8.3 Minors
Where minors participate in a trail, the selfie is taken under the supervision of the accompanying adult, who is responsible for consenting to the photographic data processing. A parent or guardian may request deletion of a minor's photograph at any time by writing to info@cluegovisit.com.
9. Limitation of liability
The Service is provided "as is". ClueGo endeavours to ensure the Web App functions correctly, but accepts no liability for:
• Temporary service interruptions due to maintenance or technical issues
• Connectivity issues attributable to your device or mobile carrier
• Any injury, loss or damage sustained while carrying out a trail, as trails take place in public spaces under your sole responsibility
• Indirect, incidental or consequential damages arising from use of the Service
• Changes in the physical availability of locations referenced in trails (e.g. temporary closures of monuments or areas)
Where the Web App or a trail does not conform to its description, you have the right to request restoration of conformity, a proportional price reduction, or — where restoration is not possible within a reasonable timeframe — a full refund of the amount paid.
Nothing in these Terms limits any rights you may have under applicable mandatory consumer protection law, including the Italian Consumer Code (Legislative Decree 206/2005) and the EU Consumer Rights Directive 2011/83/EU.
10. Minors
ClueGo trails are suitable for minors accompanied by an adult. The accompanying adult is responsible for the minor's safety throughout the activity.
11. Payment
We accept the following payment methods:
• Credit or debit card via Stripe
• PayPal
• ClueGo gift voucher redemption
All prices shown on the website are inclusive of applicable VAT. ClueGo reserves the right to change prices at any time; changes will not apply to purchases already completed.
12. Changes to these Terms
ClueGo reserves the right to update these Terms only where there is a justified reason, including regulatory changes, security requirements, technological developments, or changes to the cost of providing the Service.
Registered users will be notified of any changes by email at least 30 days before they take effect. If you do not accept the changes, you may delete your Account before the effective date without penalty. Continued use of the Service after that date constitutes acceptance of the updated Terms.
13. Personal data
The processing of your personal data is governed by our Privacy Policy, available at www.cluegovisit.com/en/privacy-policy, which forms an integral part of these Terms.
14. General provisions
Severability: if any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.
No waiver: ClueGo's failure to exercise any right under these Terms at any given time shall not constitute a waiver of that right.
Assignment: you may not transfer your rights or obligations under these Terms to any third party. ClueGo may assign these Terms as part of a business sale or transfer, with prior notice to users.
Entire agreement: these Terms, together with the Privacy Policy and Cookie Policy, constitute the entire agreement between ClueGo and the user regarding use of the Service.
15. Governing law and jurisdiction
These Terms are governed by Italian law. Any dispute arising from or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Modena, Italy, without prejudice to the mandatory jurisdiction of the courts of the consumer's place of residence or domicile under applicable consumer protection law.
No provision of these Terms affects any mandatory rights conferred on consumers by Italian law or European Union law.
16. Contact
For any enquiry relating to these Terms:
ClueGo — Zancanaro Beatrice | info@cluegovisit.com